Privacy Policy of Peak Pin Bowling

At Peak Pin Bowling, located at Street IJ, Singapore, 089055, we are committed to protecting the privacy and security of the personal information of our guests and online platform users. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our bowling lanes, engage in cosmic bowling nights, book private events, join leagues, shop at our pro shop, or interact with our cafe and lounge area, and specifically when you use our online platform to promote bowling services and event bookings.

1. Information We Collect

We collect various types of information in connection with the services we provide, both in person and through our online platform.

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when making a booking, signing up for a league, making a purchase, or contacting us. This may include your name, contact details (phone number, email address), and payment information.
• Event Booking Details: Information related to your private event bookings, including dates, times, guest numbers, and specific requirements.
• Technical Data: When you visit our online platform, we may automatically collect certain information such as your IP address, browser type, operating system, referring URLs, and interaction with our site. This is collected through cookies and similar technologies.
• Usage Data: Information about how you use our services, including pages viewed, services accessed, and duration of visits.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and manage our services, including processing bookings for bowling lanes and private events.
• To communicate with you regarding your bookings, leagues, purchases, or inquiries.
• To process transactions and fulfill orders from our pro shop and cafe.
• To improve our services, website functionality, and overall customer experience.
• For internal record keeping and administrative purposes.
• To comply with legal obligations and resolve any disputes.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal identifiable information to outside parties without your consent, except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving you, so long as those parties agree to keep this information confidential and comply with data protection laws. This includes payment processors for transactions.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include using secure servers and encryption.

5. Your Data Protection Rights (GDPR)

In accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.

6. Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our online platform. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

7. Children's Privacy

Our services are available for all ages, and we take special care for children’s personal data. While we welcome younger bowlers and provide family-friendly activities, direct collection of personal data from children under the age of 16 through our online platform is not knowingly undertaken without verifiable parental consent. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Peak Pin Bowling
• Street IJ, Singapore, 089055